Returns
Hinson Wu LLC accepts returns within 14 days of delivery date. All items must be unworn with original tags attached. Complimentary returns are offered for all customers. Return labels will be provided and sent to you via email. Please contact us using the email hello@hinsonwu.com in order to request a prepaid return label.
The original shipping charge is not refundable.
If you elect to ship without the provided return label, shipping will be at your expense. You should track and insure your return to ensure its safe arrival and protect the shipment if lost or damaged in transit. If you choose not to track or insure the package for the full value, you will be responsible for any loss or damage to the product during shipping. Hinson Wu LLC does not credit back expedited shipping charges incurred for the original shipment of an order.
Exchanges
Hinson Wu LLC does not have a direct exchange program. For a different size, color, or item, please contact us using the email hello@hinsonwu.com. Exchange shipping fees are waived when order is placed through hello@hinsonwu.com.
All returns should be sent to:
Hinson Wu LLC
214 W. 39th Street, Suite 303
New York, NY 10018